Returns

The following items may not be returned and all sales are considered final.
  • Ammunition
  • Firearms (which include lower receivers)
  • Upper Receivers
  • Trigger Systems
  • Limited Capacity Magazines
  • Bolt Carrier Groups
  • Barrels
  • Special Orders
Prior to returning an item,  please send an email to info@AustinFirearmsandGunsmithing.com referencing the order number and item(s) being returned. Any shipment that arrives without prior notification will be marked "Return to Sender" and returned at the sender's expense.
The customer is responsible for arranging shipping of any returned items. 
Order(s) cancellations for rifle, pistol or upper builds prior to shipment will be assessed a 10% cancellation/restocking fee.

Shipping & Insurance
Due to ITAR restrictions, shipments are limited to the fifty (50) United States. Austin Firearms and Gunsmithing Company will not ship to APOs, FPOs, or territories. Austin Firearms and Gunsmithing Company reserves the right to cancel any order that is suspected of being shipped to a freight forwarding service as a means of exporting otherwise controlled articles covered by ITAR.

The shipping method provided for orders that qualify is either USPS Priority Mail or UPS Ground at the discretion of Austin Firearms and Gunsmithing Company.
Austin Firearms and Gunsmithing Company suggests all customers insure their orders and as such, shipping insurance is selected by the customer. Customers may opt out of the recommended insurance , however, by doing so the customer accepts that if the shipment is lost or damaged in transit, Austin Firearms and Gunsmitning Company is not liable for replacing the order.

All Upper Receivers and Firearms will require an adult signature. It may be requested that the signature be waived, but the customer will accept that if the shipment is lost, stolen ,or damaged in transit, Austin Firearms and Gunsmithing Company is not liable for replacing the order.

If a shipment is incomplete, it must be reported to Austin Firearms and Gunsmithing Company within seven (7) calendar days of the order being received as reported by the delivery service.


 NOTE:
Austin Firearms and Gunsmithing will ship only to valid Federal Firearms Licensed dealers.
Austin Firearms and Gunsmithing shall comply will all restrictions of all states in our shipping area as described above.